Aaaahhh...I love technology. During the early 90's, I had to go to the Post Office to make some bill payments, to renew my license, to pay my semester fee, etcetera etcetera....now I just need to switch the Internet, open my Firefox, type this URL --> http://www.cimbclicks.com.my (I consider myself a die-hard CIMB customer, and I've been with them since the name Bank Bumiputra (M) Berhad), login, go to the Transfer section, request TAC and wallah...!!!! Er......(after 10 minutes)...where's my TAC???
(After 2 hours)
Where's my TAC dude?!!!
*very, very angry and ready to smash my notebook*
(After 4 hours)
I must be crazy to wait for 4 hours for a TAC!!! And yet, I still haven't receive any SMS from CIMB until now! According to Si Dia, there's nothing new about this issue. He has been facing the same problem for over a month! He told me that he usually request for a TAC in the morning and will only receive the TAC messages (and loads of it!) at the end of the day!! One hell of a facility you have there CIMB... *very disappointed*
Dear CIMBClicks Support Team,
I have a few accounts with other banks, and I've never had any problems with receiving TAC before. Most of the TACs were received within 3-4 minutes. Now, THAT'S what we call as Internet Banking, CIMB! If you guys expect that we don't really bother about this, and keep giving us lame excuses when we call you up, then you're WRONG! Due to this, I might soon close my CIMB account, my loved ones might also do the same, and so do a few of your customers out there. I urge you guys to do something about it.
For 4 hours, I can simply walk to the nearest CIMB, do my Transfer via the ATM machine, stop by at a mamak stall, order teh tarik and roti telur, finish my meal, order another roti telur, finish my second roti telur, walk back to the office, look at my mobile to check for incoming SMS...and still found....NO TAC message in the Inbox.
BAD. Very, very BAD.
Your Frustrated Customer.